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Sheridan Medical Group

1491 Sheridan Drive, Suite 100
Tonawanda, NY 14217
Phone: 716-332-4476
Fax: 716-447-1286

Phone: 716-332-4476 |
Fax: 716-447-1286
Patient Portal

There's no time for fussing and fighting, as conflict resolution experts John Lennon and Paul McCartney once wrote.

Consistent close quarters can breed conflict. And when emotions are already frayed, our mole-hill sized problems can quickly grow into mountains.  That’s why we reached out to Kwame Christian of the American Negotiation Institute to talk us through strategies for conflict resolution. His three-step process for approaching conflict sounds simple, but it’s easier said than done.

  • Acknowledge and validate the emotion. Recognize how everybody is feeling about the situation, even if it's difficult.
  • Get curious with compassion. Ask lots of questions and genuinely listen to the answers.
  • Joint problem-solving. Once both parties have acknowledged how they're feeling and identified why there's an issue, come up with solutions together — so that there is buy-in from both sides.

Listen to our episode to learn more about how to put these ideas into practice. That way, the next time your partner, say, leaves his wrappers on the table instead of throwing them away even though we’ve repeatedly had this discussion…wait, where was I again?! Whether the issue is big or small, Christian says the first step to having successful difficult conversations is to change your frame of mind: arguments need a winner and a loser, but conflict resolution is a win-win.  No matter what your situation, we could all use some W’s in our corner right now. 

-Andee Tagle, Life Kit Producer


Our goal is to be an equal opportunity employer and deliverer of health care.

Please let us know how we are doing and what we could be doing better.

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Our Locations

1491 Sheridan Drive, Suite 100
Tonawanda, NY 14217

Phone: 716-332-4476
Fax: 716-447-1286

24/7 Access to Care

To contact the doctor outside of office hours please call 716-332-4476 follow the prompts. In case of emergency please call 911. 

Our office is available for appointments: 

Monday - Thursday 8:00am - 5:00pm
Friday 8:00am - 4:00pm


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