- Aetna Medicare
- BCBS Aqua
- BCBS Federal Employee PRG
- BCBS GM Active
- BCBS GM Retiree
- BCBS Medicare P.P.O.
- BCBS P.O.S.
- BCBS Self-Funded A.S.O.
- Blue Cross Blue Shield
- CB Community Care
- CB Hmo
- CB Senior Blue
- Community Blue Mco
- Empire Plan
- Iha 43 / i Direct
- Iha Easy Access
- Iha Empower
- Iha Encompass
- Iha Encompass Essential
- Iha Encompass Plus
- Iha Fehb
- Iha Flexfit
- Iha Individual Encompass
- Iha Medicare Enc Products
- Iha Medicare P.P.O.
- Iha Nyship
- Iha Passport Plan
- Iha Self Funded
- Medicare Railroad
- Medicare Upstate
- Senior Blue Hmo
- Tricare For Life
- Tricare Healthnet Federal
- Tricare North Region 17
- Univera Hmo
- Univera Medicare P.P.O.
- Univera Pos
- Univera Senior Choice
If you have recently heard from us about a change to our participation with your insurance plan and you are having trouble connecting with a new provider, please contact our office at 716-332-4476 and select option 3.
To make an appointment, please visit your Patient Portal and send an appointment request.
Or, you may call our office at 332-4476 during regular business hours.
Our staff makes every effort to keep the providers’ schedules on time. If you are more than 15 minutes late for your appointment, you may be offered the option of waiting for the next available time slot or rescheduling to another time.
Each day we specifically allot time in the schedule for urgent or emergent issues. Our providers believe that it is best for continuity of care for our patients that you be seen at our office and hence encourage walk-in visits and same-day sick for patients registered with Sheridan Medical Group. This will prevent long and unnecessary waits in the emergency room or urgent care center. Of course , there may be times when, after reviewing your specific complaint, we feel emergency care at a local hospital is the safest course of action.
When you call to make a same-day sick appointment, your call will be transferred to or taken by a nurse. After a brief review of your symptoms, an appointment will be made for you if needed. There are some issues that may be able to be resolved over the phone; however, SMG does not fill antibiotics or narcotics by phone.
In order to be respectful of the medical needs of our patients, please be courteous and call Sheridan Medical Group promptly if you are unable to attend an appointment. This time will be reallocated to another patient who is in need of medical care. This is how we can best serve the needs of all of our patients.
If it is necessary to cancel your scheduled appointment we require that you contact us one (1) business day in advance. Appointments are in high demand, and your early cancellation will give another patient the ability to have access to timely medical care.
No Show Policy
A “no-show” is the term we use when a patient misses an appointment without cancelling it within one (1) business day in advance. Unfortunately, “no-shows” inconvenience those patients who need access to medical care in a timely manner.
A failure to attend your scheduled appointment will be recorded in your medical chart as a “No-Show”. In order to cover the administrative/clinical costs associated with preparation for patient appointments
(e.g. review of medical history, labs, and other pertinent health information) in conjunction with the inability to fill your appointment slot with another patient, an administrative fee of up to $135.00 will be billed to your account. A letter will be sent informing you of your missed appointment with a bill for the administrative fee enclosed. A copy of the letter will be placed in your medical record.
No-show charges are patient responsibility and will not be billed to your insurance company
In the interest of protecting against identity theft, we require each patient to present a valid and current insurance card as well as a valid picture ID. A copy of your ID will also be scanned into your medical record.
INSURANCE CO-PAYS/OFFICE PAYMENTS
Patients are responsible for co-pays or office charges at the time of service. There will be an additional fee of $10 for all co-pays not paid on the day of the appointment.
We accept cash, checks, and most major credit cards. A $35 fee will be charged for a returned check.
UPDATED MEDICATION LIST
Please bring copies of any x-rays, lab results or any other reports you’ve received from specialists since we last saw you
Children under 18 years of age must be accompanied by a parent or legal guardian. A designated family member or friend may accompany the patient if consent has previously been signed and entered into the patient’s chart.”
Please leave your referral requests on our referral line and include the following:
- your name
- your insurance ID number
- diagnosis or reason for needing the referral
- the specialist’s name and location
- appointment date and time
All requests should be addressed within 3 business days.
Referrals are given at your physician’s discretion.
We understand that various forms or letters may be required to assist you with your healthcare needs. Forms and letters will be completed as necessary upon your request. However, because this can be time consuming, please allow 7-10 business days for completion of requested forms.
The charges for completion of these forms are as follows:
- If Form can be printed directly from the appointment summary at checkout – no charge.
- Forms that are 1 to 3 pages long - $10.
- Forms that are more than 3 pages - $20.
- The payment is due prior to the completion of the form.
You may call our billing department directly at 332-6049 to address any billing or insurance concerns.
Due to a large number of studies that are done on a daily basis, we generally do not call every patient with test results if all are normal. In the event that there is a test result that requires additional attention, you will be contacted by our office staff. All test results must be reviewed by a provider before any abnormal results can be relayed to you from our nursing staff.
Refills on your medications should be requested during your regularly scheduled appointments, so be sure to anticipate this at each visit.
Refill requests can be made through your pharmacy. They have access to the electronic prescribing system and this is often the fastest and most efficient way to get refills when you do not have an upcoming appointment with us.
If you need to call the office for a refill, we cannot guarantee that it will be done before two business days. Please take into consideration and anticipate when your refills are due.
If you have not had a recent appointment, we may require you to schedule a follow up visit before we can continue refilling a particular medication. This is for your safety and protection.
Narcotics will never be refilled by phone. Additionally, these must be picked up in person at the office and a signature is required. Please do not call outside of regular office hours for narcotic refills because we will be unable to fill them for you.